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Evidence Guide: ICTICT407 - Maintain website information standards

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTICT407 - Maintain website information standards

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare and publish organisational content and information required by industry for website

  1. Validate organisational information and seek approval prior to uploading to a website
  2. Ensure specific details of the organisation are made available on the website
  3. Ensure privacy, security and liability statements are correctly displayed on the website and conform to legislative requirements and web development standards
  4. Develop and make available organisational information
Validate organisational information and seek approval prior to uploading to a website

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure specific details of the organisation are made available on the website

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure privacy, security and liability statements are correctly displayed on the website and conform to legislative requirements and web development standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and make available organisational information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide navigation links and payment information

  1. Ensure website users have navigation links to access appropriate information, regardless of where they are located within the website
  2. List various payment options on the website
Ensure website users have navigation links to access appropriate information, regardless of where they are located within the website

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

List various payment options on the website

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure disclosure of policies and services

  1. Present a clear website statement outlining charges
  2. Present warranty information on appropriate screen, prior to finalising orders
  3. Provide after-sales support and services information, and direct the website user to its location
  4. Ensure website contains policies regarding cancellations, returns and refunds, and associated conditions
Present a clear website statement outlining charges

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present warranty information on appropriate screen, prior to finalising orders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide after-sales support and services information, and direct the website user to its location

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure website contains policies regarding cancellations, returns and refunds, and associated conditions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate product or service conditions and notifications

  1. Ensure appropriate screens display limitations and legislative restrictions on who or where goods and services will be sold or shipped to
  2. Ensure the website provides facilities to confirm orders and cancellations as quickly as possible
  3. Ensure website provides facilities to communicate to client with minimum delay, details of orders, hold-ups or errors with ordered or cancelled goods or services, information about changed costs or adjustments, and expected date of arrival
Ensure appropriate screens display limitations and legislative restrictions on who or where goods and services will be sold or shipped to

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure the website provides facilities to confirm orders and cancellations as quickly as possible

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure website provides facilities to communicate to client with minimum delay, details of orders, hold-ups or errors with ordered or cancelled goods or services, information about changed costs or adjustments, and expected date of arrival

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure customer service support

  1. Explain service standards and make them available to all potential and current website users
  2. Ensure website users have a method for providing feedback on aspects of information held on the website
  3. Ensure acknowledgements of complaints are transmitted to website users lodging complaints, with a description of what will take place within the organisation to address issues raised
Explain service standards and make them available to all potential and current website users

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure website users have a method for providing feedback on aspects of information held on the website

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure acknowledgements of complaints are transmitted to website users lodging complaints, with a description of what will take place within the organisation to address issues raised

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare and publish organisational content and information required by industry for website

1.1 Validate organisational information and seek approval prior to uploading to a website

1.2 Ensure specific details of the organisation are made available on the website

1.3 Ensure privacy, security and liability statements are correctly displayed on the website and conform to legislative requirements and web development standards

1.4 Develop and make available organisational information

2. Provide navigation links and payment information

2.1 Ensure website users have navigation links to access appropriate information, regardless of where they are located within the website

2.2 List various payment options on the website

3. Ensure disclosure of policies and services

3.1 Present a clear website statement outlining charges

3.2 Present warranty information on appropriate screen, prior to finalising orders

3.3 Provide after-sales support and services information, and direct the website user to its location

3.4 Ensure website contains policies regarding cancellations, returns and refunds, and associated conditions

4. Communicate product or service conditions and notifications

4.1 Ensure appropriate screens display limitations and legislative restrictions on who or where goods and services will be sold or shipped to

4.2 Ensure the website provides facilities to confirm orders and cancellations as quickly as possible

4.3 Ensure website provides facilities to communicate to client with minimum delay, details of orders, hold-ups or errors with ordered or cancelled goods or services, information about changed costs or adjustments, and expected date of arrival

5. Ensure customer service support

5.1 Explain service standards and make them available to all potential and current website users

5.2 Ensure website users have a method for providing feedback on aspects of information held on the website

5.3 Ensure acknowledgements of complaints are transmitted to website users lodging complaints, with a description of what will take place within the organisation to address issues raised

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare and publish organisational content and information required by industry for website

1.1 Validate organisational information and seek approval prior to uploading to a website

1.2 Ensure specific details of the organisation are made available on the website

1.3 Ensure privacy, security and liability statements are correctly displayed on the website and conform to legislative requirements and web development standards

1.4 Develop and make available organisational information

2. Provide navigation links and payment information

2.1 Ensure website users have navigation links to access appropriate information, regardless of where they are located within the website

2.2 List various payment options on the website

3. Ensure disclosure of policies and services

3.1 Present a clear website statement outlining charges

3.2 Present warranty information on appropriate screen, prior to finalising orders

3.3 Provide after-sales support and services information, and direct the website user to its location

3.4 Ensure website contains policies regarding cancellations, returns and refunds, and associated conditions

4. Communicate product or service conditions and notifications

4.1 Ensure appropriate screens display limitations and legislative restrictions on who or where goods and services will be sold or shipped to

4.2 Ensure the website provides facilities to confirm orders and cancellations as quickly as possible

4.3 Ensure website provides facilities to communicate to client with minimum delay, details of orders, hold-ups or errors with ordered or cancelled goods or services, information about changed costs or adjustments, and expected date of arrival

5. Ensure customer service support

5.1 Explain service standards and make them available to all potential and current website users

5.2 Ensure website users have a method for providing feedback on aspects of information held on the website

5.3 Ensure acknowledgements of complaints are transmitted to website users lodging complaints, with a description of what will take place within the organisation to address issues raised

Evidence of the ability to:

apply current programming practices in the preparation and publishing of the organisation web site

comply with organisation, legislative and industry requirements

develop policies applicable to cancellations, returns and refunds

display a site accessible to a variety of customers via electronic communication

develop and modify information to meet the requirements for an effective and efficient e-commerce interaction.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline consumer protection legislation

identify content features, including clarity and readability

discuss document design, web design and usability

interpret electronic commerce modelling language

discuss information architecture principles

discuss instructional design principles

identify obligations of merchants and service providers

identify organisational requirements

outline privacy legislation.